Privacy Policy

Privacy Policy

Last updated: 16 August 2026

Chef & Shuffle respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

For the purposes of UK data-protection law, the data controller is:

trading as Chef & Shuffle
Email: Info@chefandshuffle.com

Website: www.chefandshuffle.com

Information We May Collect

When you contact, book or work with Chef & Shuffle, we may collect information such as your name, email address, telephone number, address, booking information, account details, service history and correspondence with us.

We may also collect information relating to your goals, food preferences, dietary requirements, allergies, intolerances, exercise or training habits and other information you choose to provide in connection with our services.

Where appropriate to a nutrition or lifestyle coaching service, you may also choose to provide information concerning your health or medical circumstances.

We may collect information about payments and transactions. Card and payment details may be processed directly by the payment provider used through our booking or payment system, and we do not normally receive or store your complete card details.

When you use our website, certain technical information may also be collected, such as your IP address, browser type, device information and information about how the website is used.

How We Collect Your Information

Most personal information is provided directly by you when you contact us, complete a form, create an account, make a booking, attend a consultation, purchase a service, communicate with us or participate in a Chef & Shuffle programme.

Information may also be collected through our website, booking system, payment provider, email system or other platforms used to provide our services.

Why We Use Your Information

We may use your information to respond to enquiries, arrange consultations, manage bookings and payments, provide coaching or other Chef & Shuffle services, tailor services to your stated needs and goals, communicate with you about appointments or programmes, maintain appropriate business and financial records, deal with questions or complaints, operate and improve our website and services, maintain security and prevent misuse, and comply with legal or regulatory obligations.

We will only use personal information where we have a lawful reason to do so.

Our Lawful Bases

Where we need your information to arrange or provide a service you have requested, we will normally process it because it is necessary to enter into or perform our contract with you.

We may process information where necessary to comply with a legal obligation, including tax, accounting and other legal requirements.

We may process limited information where it is necessary for our legitimate business interests, such as administering and improving Chef & Shuffle, protecting our website and systems, dealing with complaints and maintaining appropriate business records, provided that those interests do not override your rights and interests.

Where consent is the appropriate basis, such as certain marketing activities, photographs, testimonials or other optional uses of your information, we will ask for your consent.

You can withdraw consent at any time.

Health, Allergy and Other Sensitive Information

Information about your health is treated as special category personal data under UK data-protection law and receives additional protection.

Chef & Shuffle may need limited health-related information in order to understand whether a nutrition, food, exercise or lifestyle service is appropriate and to tailor the service safely.

Where we rely on your explicit consent to process health information, we will make this clear when the information is collected.

You do not have to provide health information that you do not wish to provide. However, in some circumstances we may be unable to provide an appropriately tailored service without information that is relevant to your safety or the service requested.

You may withdraw consent to the continued processing of health information where consent is our basis for processing. Withdrawal will not affect processing that was lawful before consent was withdrawn.

We will not use health information for unrelated marketing purposes.

Food Allergies and Dietary Requirements

Where you provide information about food allergies, intolerances or dietary requirements, we will use that information to help provide the requested service safely and appropriately.

This information may need to be shared with people directly involved in preparing or supplying food for your booking where necessary.

We will not use allergy or health information for unrelated purposes.

Who We May Share Information With

We do not sell your personal information.

Where necessary to run Chef & Shuffle or provide your service, information may be processed by trusted service providers acting on our behalf. These may include website and hosting providers, booking and scheduling systems, payment processors, email providers, accounting or professional advisers, video-conferencing or messaging platforms used to deliver a service, and other suppliers necessary to fulfil a particular booking.

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose personal information where required by law, to protect someone’s vital interests, to establish or defend legal rights, or in connection with a legitimate sale or restructuring of the business.

Group Programmes and Messaging

If you choose to participate in a group programme, your name, profile details and any information you voluntarily post or discuss may be visible to other members of that group.

You should therefore only share information in a group environment that you are comfortable sharing with the other participants.

We ask all participants to respect each other’s privacy, but Chef & Shuffle cannot control information that participants independently copy or share outside the group.

Where possible, sensitive personal or health information should be discussed directly with Chef & Shuffle rather than posted in a group.

International Data Transfers

Some technology providers used to operate our website, booking system, communications or other services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is made using an appropriate mechanism and safeguards required by applicable data-protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, insurance or reporting requirements.

General enquiries that do not lead to a client relationship will normally be deleted when they are no longer reasonably required.

Booking, contractual, transaction and accounting records may be retained for longer where required for legitimate business, tax, accounting, insurance or legal purposes.

Coaching questionnaires, notes and health-related information will be reviewed periodically and will not be retained for longer than reasonably necessary for the service and any appropriate follow-up or legal requirements.

Marketing information will be kept until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain it.

We may anonymise information so that it can no longer identify you. Anonymised information may be retained for business analysis or service improvement.

Marketing

We may occasionally send you information about Chef & Shuffle services, programmes, events or other relevant updates where we are legally permitted to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing at any time by using the unsubscribe option in the communication or by contacting us.

Choosing not to receive marketing will not affect service-related messages concerning an existing booking or service.

Cookies and Website Technologies

Our website may use cookies and similar technologies to make the website function, remember preferences, understand how the website is used and, where applicable, support analytics or other website features.

Where the law requires a choice or consent for a particular technology, this will be managed through the website’s cookie controls.

You can also control cookies through your browser settings, although blocking some cookies may affect the operation of the website.

Security

We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.

Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights in relation to your personal information.

These can include the right to ask what personal information we hold about you and receive a copy of it, have inaccurate information corrected, request deletion of information in certain circumstances, ask us to restrict certain processing, object to certain uses of your information, receive certain information in a portable format, and withdraw consent where processing is based on consent.

You also have an absolute right to object to the use of your personal information for direct marketing.

Not every right applies in every circumstance.

To exercise a data-protection right, contact info@chefandshuffle.com

We may need to confirm your identity before fulfilling certain requests.

Complaints

If you have concerns about how Chef & Shuffle uses your personal information, please contact us first so that we have the opportunity to investigate and resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

Children and Young People

Our services are primarily intended for adults.

Where a service is provided to someone under 18, we may require the involvement or consent of a parent or legal guardian and will only collect information that is reasonably necessary to provide the service safely and appropriately.

Links to Other Websites

Our website may contain links to websites or services operated by other organisations.

Those organisations are responsible for their own privacy practices. You should review their privacy information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this page and the “Last updated” date will be changed accordingly.

Contact Us

Questions about this Privacy Policy or the way Chef & Shuffle handles personal information should be sent to:

Chef & Shuffle
trading as Chef & Shuffle
info@chefandshuffle.com